Shipping policy

At Ebly, we are committed to providing a reliable, transparent, and efficient shipping experience for all customers. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

Order Processing

  • Orders are processed within 1–2 business days after successful payment
  • Processing takes place Monday–Friday (excluding U.S. public holidays)
  • Orders placed after 5:00 PM (EST) will be processed on the next business day

Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Time

  • Processing Time: 1–2 business days
  • Shipping Time: 2–5 business days
  • Estimated Total Delivery Time: 3–7 business days

Delivery times are estimates and may vary due to weather, carrier delays, or high demand periods.

Shipping Fee

A flat $5.99 standard shipping fee applies to all orders.

Shipping Locations

Ebly currently ships only within the United States.
International shipping is not available at this time.

Shipping Carriers

We work with trusted carriers to ensure safe and timely delivery:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection may vary depending on your location and order.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number.

Please allow 24–48 hours for tracking updates to appear.

Shipping Confirmation & Responsibility

An order is considered fulfilled once it has been handed over to the shipping carrier and tracking information is provided.

After shipment, delivery responsibility lies with the carrier, but our support team is always available to assist if issues arise.

Shipping Address Accuracy

Please ensure your shipping address is complete and correct at checkout.

Ebly is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

If a package is returned due to address issues, additional charges may apply for reshipping.

Order Changes or Cancellations

Orders may be modified or canceled within 12 hours of placement.

After this period, or once the order has been processed or shipped, changes or cancellations may not be possible.

Delays

While we aim for timely delivery, delays may occur due to:

  • Severe weather conditions
  • Carrier delays
  • High seasonal demand

We appreciate your patience in such cases.

Lost or Damaged Packages

If your order is lost in transit or arrives damaged, please contact us within 48 hours of delivery.

We will investigate the issue and, if applicable, provide a replacement or refund according to our policies.

Multiple Shipments

Orders containing multiple items may be shipped separately depending on product availability and fulfillment locations.

Taxes & Currency

  • All prices are listed in U.S. Dollars (USD)
  • Applicable sales tax will be calculated at checkout based on your shipping address

Contact Us

If you have any questions about shipping or your order, please contact us:

Shop Name: Ebly
Email: support@ebly.shop
Phone: +1 415 906 1998
Address: 6405 Caledon Ct, Locust Grove, GA 30248, USA

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
Saturday – Sunday: Closed

Live Chat: Available on our website